Refund policy
Return & Refund Policy – Soluné
We want you to love your Soluné experience. If something isn’t right, we’re here to help.
Returns We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.
Non‑returnable items
- Used diffusers or oils
- Gift cards
- Clearance items
- Items damaged through misuse
Refunds Once your return is received and inspected, we’ll notify you. Approved refunds are issued to your original payment method within 5–10 business days.
Exchanges If you received a defective or damaged item, contact us within 7 days and we’ll replace it.
Return shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
To start a return: Email us at solunehomes@outlook.com with your order number and photos (if applicable).
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason.
To exercise this right, log in to your account at https://account.solunehomes.com to request a return or cancellation, or contact us at solunehomes@outlook.com.
Once you have requested a withdrawal, you must return the items within 14 days. Return shipping costs are your responsibility. Refunds will be issued to your original payment method within 14 days of us receiving the returned items.
Please note that the right of withdrawal does not apply to used diffusers or oils, gift cards, clearance items, or items damaged through misuse.